Applications sought for new post vacant in 2018

Advert for Island Store Training Manager

Government of Tristan da Cunha

Applications are invited for the post of
Island Store Training Manager
on a 6 months Fixed Term Contract

This vacancy has now been filled.

Salary between GBP 18,000 – GBP 25,000 depending upon experience

Tristan da Cunha is an Overseas Territory of the United Kingdom (UKOT). It is of volcanic origin and consists of four islands – Tristan (the main island), Nightingale and Inaccessible, which together form a group, and Gough Island which lies 200 miles to the south-east. Tristan is the only island with a permanent community: it has a population of around 260 people. It is the most remote inhabited island in the world, situated some 1750 miles south-west of Cape Town and only accessible by sea - seven days sailing away from Cape Town. A harbour allows for access to the island for approximately 60 days of the year.

Tristan da Cunha is internally self governing and is part of the UK Overseas Territory of St Helena, Ascension and Tristan da Cunha. Constitutionally, executive authority rests with the Tristan Governor (resident on St Helena); in practice authority is delegated to an Administrator who is resident on Tristan and is the de facto Head of Government. The Administrator heads a locally elected Island Council, which is an advisory body on policy matters. The Administrator and Council are supported by government departments. These include: Agriculture, Conservation, Education, Finance, Fishing, Medical, Post Office & Tourism, Public Works and Telecommunications.

Tristan’s main resource is lobster fishing: product is exported to the US and Japanese markets, and a royalty agreement with the company that has exclusive fishing rights, generates income for Government. Tristan also earns limited income from the sale of stamps, coins and handicraft souvenirs. Modest revenue also flows from tourism and visitor accommodation. The UK Government provides some financial support in specific areas (notably in the healthcare sector).

The Island Store is owned and operated by the Government of Tristan da Cunha and sells most essential items. Turnover is approximately £500k per annum and there are 10 employees in the store who have all been trained on the job. There is a need to expand on this with more dedicated training activities. All shop products are imported from either South Africa or the UK and challenges faced in recent years due to the logistics of getting to and from the island have been not running out of the essentials.

The position would be for a fixed term of 6 months during the 2018/19 Financial Year which starts on 1st April 2018.

Island Store Training Manager Job Specification:

To train new and existing employees in customer service, brand awareness, stock control and food hygiene to offer the best shopping experience to our customers.

Island Store Training Manager Job Duties:

  1. Identify new training opportunities, providing feedback and developing staff members
  2. Train senior staff to develop sales plans of action – promotional activity, etc.
  3. Assesses team member performance and deliver performance reviews
  4. Make changes to team member status and job duties
  5. Recruit, hire and train new store staff
  6. Create a customer-service focused environment where the best possible customer experience is top priority
  7. Ensure that employee training and work habits centre on customer service, food hygiene,product presentation, stock rotation, health and safety in the workplace
  8. Report sales, team member development and store performance figures to Finance on a monthly basis
  9. Responsible for streamlining Stock ordering process introducing stock reorder levels to ensure that no product lines run out or exceeds the use by date
  10. Create employee schedules and manage hourly employee time recording and payroll
  11. Introduce visual marketing and merchandising of store product lines with emphasis on highlighting healthier options
  12. Review subsidised product lines and recommend any changes

Island Store Training Manager Skills:

Previous Management Experience, Team Building, Excellent Customer-Service Skills, Previous Employee Training Experience, Sales Experience, Visual Merchandising Skills, People Management, Strong Communication Skills, Self-Motivated, Friendly, Enthusiastic, Ability to implement change, Hiring and Staffing Experience, Computer Skills, Previous Retail Experience Desirable

To apply send your CV along with a covering letter outlining your suitability for the role to
administrator@tdc-gov.com